Pam Bilbrey

President

The Baptist Health Care Leadership Institute

Pam shares her insights and experiences as a change leader with colleagues across the nation and internationally. As a consultant, coach and professional speaker she actively assists organizations in achieving greater levels of service and operational excellence. Building upon personal experiences as well as her life-long obsession with the study of leadership development and organizational change, Pam is able to coach organizations through the change process in a way that maximizes current strengths and yields extraordinary results.

Pam has served as a senior consultant with several national healthcare organizations, has written numerous articles on marketing, strategic planning and leadership development and has contributed to over 30 published articles. She is the co-author of the book BreakOUT: Leveraging the Power of People and recently penned Reflections on Leadership: Rants, Raves and Realities.

During her career, she has initiated two award winning national educational franchises, served as the primary author of a series of customer satisfaction instruments and developed a national customer satisfaction data center. She served on the boards of the Society for Healthcare Strategy and Market Development and the Institute for Human and Machine Cognition and was appointed by Governor Bush to the Florida Board of Governors which oversees all state universities. She was recently awarded the 2007 Individual Excellence Award from the Society for Healthcare Strategy Market Development.

Pam continues to work closely with Baptist Health Care on its journey to excellence providing coaching and guidance in her role of  Senior Vice President of Corporate Development. Her work includes a focus on driving patient, employee and physician loyalty, developing a strong leadership team for the organization and participation on the Malcolm Baldridge Quality Steering Committee.

Pam is qualified by a Masters of Science degree, a MBA degree and over twenty four years in organizational leadership positions.